Eduardo(エドワード) Lavaque (ラバケ)

Book Summary: Don't Make Me Think Revisited A Common Sense Approach to Web and Mobile Usability by Steve Krug

These are my private notes about this book. Hopefully they are interesting and helpful to you as well.



Plausible reasons to not make it clear (invalid):

  1. We don't need to, it's obvious
  2. After people have seen the explanation once, they'll find it annoying
  3. Anybody who really needs our site will know what it is
  4. That's what our advertising is for

Usability tests




There is the concept of how much good will your users hold towards you at any particular moment.

To increase that, be honest with them. Show them things you’d normally suffer by showing them (e.g. zero hidden costs, in fact making the cost apparent), and you gain their trust. Never hide things.

Users don’t mind clicks as long as they have confidence that it takes them to the right place.

Design/write for scanning, not reading. Users don't read, they scan, until they give up with scanning because they can't find what they want to find.

Explain things to users. They don't mind. E.g. an explanation of what the input will be used for.

Further reading

Usability testing: Rocket Surgery Made Easy: The Do-It-Yourself Guide to Finding and Fixing Usability Problems by Steve Krug

Screen readers: Guidelines for Accessible and Usable Web Sites: Observing Users Who Work With Screen Readers by Janice (Ginny) Redish

Accessibility: A Web for Everyone: Designing Accessible User Experiences by Sarah Horton and Whitney Quesenbery

Accessibility: Web Accessibility: Web Standards and Regulatory Compliance by Jim Thatcher